We promise 100% Satisfaction Guarantee on all Life & Food products! Unsatisfied customers can request a new product or refund within 60-90 (depending on product statement) days by sending us an email explaining the issue, at firstname.lastname@example.org. Note that only the total supply consumed within this time can be refunded and replaced. Purchases that surpass a 60-90 day supply cannot qualify for full refund to avoid fraudulent activity.
100% Satisfaction Guarantee does not apply to multiple refund requests (2 items or more) to avoid fraudulent activity. Once the first return guarantee is claimed, it is defined that the product does not suit your needs. If subsequent orders are placed, this will not qualify for a refund.
You may return ALL new, unopened, or items damaged during shipping within 30 days of delivery for a full refund NO Questions ASKED. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Import charges, duties, and taxes are non refundable and are the responsibility of the buyer. Please contact your respective customs clearance agency before you purchase for further details.
FREE standard shipping offered for all USA orders over $40. Allow 4-6 business days for all free deliveries.
Delivery times may vary for holidays, PO Boxes, Hawaii or Alaska.
We ship to all USA addresses including P.O Boxes, APO, Alaska, and Hawaii.
Shipping Times and Cutoffs: All orders placed on the day (before 10 am EST) will ship out the next day. Please allow at least 1 regular business day for processing and packaging (not including holidays and weekends).
USPS Standard Flat Rate: For all USA orders below $40, we ship via USPS, or UPS standard, $3.99.
Expedited Shipments are available at higher costs, please go through our check out checkout page to see final cost.
We offer international shipping from our fulfilment centers at Amazon in the following countries: UK and surrounding regions (Germany, France, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia and Sweden), Austrailia and CANADA.
Note not all products are available internationally at any given moment. Our website displays products that are in stock in the US. In the case that your order is not available in your country, we will contact you to notify you and/or refund your order due to unavailability. Alternately you can contact us via email at email@example.com to inquire about our international availability.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Import Charges, Duties and Taxes
Our warehouse in Canada and the UK carry a portion of our inventory and will ship to their respect countries without additional duties or taxes. However, in the case we must ship an order from the US, the customers are responsible for their individual countries duties and tax charges. We will try to contact and notify you of your shipment in these situations prior to dispatching.